Havec AI
When HVAC calls reach voicemail, the job may go elsewhere
Your technicians are on site. You are driving, quoting, handling an emergency, or coordinating the next job. Meanwhile, a homeowner with a broken system is trying to reach someone now.
Havec gives your HVAC business a front office that answers inbound calls on the first ring. It can book eligible jobs while the caller is still on the line, so your team has the information needed to follow up and dispatch the work.
How Havec handles an HVAC call
- A customer calls your business and Havec answers on the first ring.
- Havec follows the call flow and business rules configured for your company, including service areas, schedules and job eligibility.
- When the job fits your rules, Havec books it while the caller is on the line.
- The appointment appears on your calendar and the work can be routed through the dispatch board and technician view.
- The customer receives the configured SMS confirmation and reminders.
- Your team can review the call recording and transcript, along with the rest of the conversation history.
- If the caller asks for a person, Havec can transfer the call. Requests the AI should not handle are captured or routed according to the rules your business sets.
A front office for calls, ad leads and booked work
Havec is done for you rather than a self-serve tool. The Havec team configures your call flows, service areas, technicians, schedules and follow-up process. Setup takes about one week.
Your configured system can include:
- Inbound call answering on the first ring
- Booking for eligible HVAC jobs
- Automatic callbacks and text follow-up for new Facebook and Google ad leads
- One leads inbox for calls, texts and web enquiries
- Calendar appointments
- A dispatch board and technician view
- Automated SMS confirmations and reminders
- A recording and transcript of every call
Built for HVAC teams that work away from a desk
Havec is designed for home service contractors whose owners and crews are on site instead of sitting at a desk. It fits HVAC companies handling emergency or after-hours demand, paid leads, or an inconsistent reception process.
If your business needs every call handled exactly like a human receptionist with no configured rules, review the live demo carefully. Havec follows the call flows and business rules set for your company, and callers who ask for a person can be transferred.
What does HVAC answering service cost?
Havec does not publish a standard price. The cost is quoted on a free 20-minute demo after the custom setup is scoped. The demo includes a walkthrough of the setup and a live look at the AI.
Havec also states that if fewer than 10 appointments are booked in your first 30 days, month two is free and the team keeps working toward that threshold.
See how Havec would handle your calls
Book a free 20-minute demo. Havec will walk you through a custom HVAC call setup, show you the AI live, and tell you exactly what it costs.
Use the demo to review your service areas, schedules, eligible jobs, transfer rules and lead follow-up process before deciding whether the system fits your business.
