Havec AI
Stop losing calls when the team is on site
A customer looking for help in the evening or at the weekend may not leave a voicemail. If nobody answers, the job can go elsewhere before your team has finished the current call-out.
Havec gives your business a way to respond when you and your technicians are busy. It answers inbound calls on the first ring, handles the booking flow you define and keeps the enquiry moving instead of leaving it in a voicemail inbox.
The service is built for the working reality of trades businesses. You may be driving, repairing a fault, speaking with a customer or unable to reach the phone. Havec can take the first conversation, book eligible work and route the next step according to your rules.
How the after-hours answering service works
- You book a free 20-minute demo. Havec walks you through the AI live, scopes the setup and tells you exactly what it costs. There is no published price because the configuration is discussed before a quote is given.
- Havec configures the call flow. This includes your business rules, service areas, technicians, schedules and follow-up process. You decide which jobs can be booked, what information needs to be captured and when a caller should be routed or transferred.
- Havec answers incoming calls on the first ring, including during the times your team is unavailable. It asks the questions set by your business and books eligible jobs while the caller is still on the line.
- Calls that need a person can be transferred. Anything the AI should not handle is captured or routed using the rules you set, rather than being treated as an ordinary booking.
- Once a job is booked, the work continues in one place. Havec provides appointments on the calendar, a dispatch board, a technician view, automated SMS confirmations and reminders, plus a recording and transcript of every call.
- Havec can also call back new Facebook and Google ad leads automatically and follow up by text. That gives new enquiries a next step even when your team cannot respond immediately.
Configuration takes about one week. The buying sequence is simple: demo and scoped quote first, then configuration.
What you get with Havec
Havec is a done-for-you AI front office for home service contractors. You get a configured call flow rather than a blank system to build yourself, with your service areas, technicians, schedules, booking rules and follow-up process set up for your business.
The day-to-day workflow includes:
- Inbound call answering on the first ring
- Booking for eligible jobs while the caller is on the line
- Transfer or routing for calls that need a person
- A leads inbox for calls, texts and web enquiries
- Calendar appointments and a dispatch board
- A technician view
- SMS confirmations and reminders
- A recording and transcript of every call
- Automatic call-back and text follow-up for new Facebook and Google ad leads
The result is a clearer hand-off from enquiry to booked work and technician routing, without asking you to answer every call yourself.
See whether it fits your call handling
Book a free 20-minute demo. Havec will show you the AI live, discuss your evening and weekend call flow, scope the setup and tell you exactly what it costs. If you go ahead, configuration follows and takes about one week.
